Terms and Policies

Shipping

At Klear Shea, we aim to process all orders within 1–2 business days. Once shipped, delivery timelines depend on your location:

Local (within city): 1–3 business days
Nationwide (Nigeria): 3–7 business days
International: 7–14 business days (subject to customs clearance)

We’ll send an email with the tracking information once your order is on the way. Please ensure your shipping information is accurate to avoid delays.

Returns and Refunds

Due to the nature of our skincare products and for hygiene reasons, all sales are final. However, if you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of delivery with a photo and description. We’ll be happy to resolve the issue with a replacement or store credit.

Please note: due to hygiene purposes, we do not accept returns for our Butter Creme, Body Scrub, Lip Balm, and Raw Refined/ Unrefined Shea Butter.

We will accept returns for our Oils, Soaps, and Sprays if unused and still in their original packaging.

Privacy

We respect your privacy. All personal information collected on our website is kept secure and used only for processing your order and improving your shopping experience.

We do not sell, rent, or share your information with third parties.

Terms and Conditions

By purchasing from Klear Shea, you agree to our terms of service, including policies on shipping, refunds, and privacy. Our products are for external use only. Always perform a patch test before full use. If irritation occurs, discontinue use.

Frequently Asked Questions (FAQs)

Q: Are your products 100% natural?

A: Yes. All Klear Shea products are made with natural, organic ingredients with no harmful additives or synthetic chemicals.

Q: Can I use Klear Shea products on sensitive skin?

A: Yes, our products are formulated with sensitive skin in mind. However, we recommend a patch test before full application.

Q: Do you ship outside Nigeria?

A: Yes, we currently offer international shipping to select countries. Please input your address after checkout to confirm availability and delivery fees.

Q: How do I store your products?

A: Store in a cool, dry place away from direct sunlight. Because we use no preservatives, high heat may cause products like butter or oils to melt, but this doesn’t affect quality.

Q: Can I pay on delivery (POD)?

A: No, all orders must be prepaid to confirm processing. We accept bank transfers, card payments, and online payments via Paystack/Flutterwave/PayPal.

Q: How do I contact customer service?